Reduce Repetition. Boost Response Time. Deliver Better Service.
Customer support teams spend excessive time responding to recurring queries, reducing bandwidth for complex issues.
CSRs struggle to fetch relevant information from multiple tools, slowing resolution and delaying response time.
Support volumes spike, but CSRs often lack the full context needed to personalize and resolve issues effectively.
Customers expect instant, accurate responses—leaving no room for delay or mistakes in a high-pressure environment.
No more typing the same responses 100 times a day. Our AI agents handle routine tasks like order status checks, return eligibility, and product availability—so CSRs can focus on real issues.
Vassar connects with tools like CRM, ERP, Shopify, NetSuite, and Zendesk to fetch real-time info. No more toggling tabs or asking other teams.
The system auto-drafts personalized responses in your brand’s tone—CSRs can review, edit, and send in seconds, saving time without losing the human touch.
By automating repetitive tickets and escalating only what needs human review, CSRs stay focused, less overwhelmed, and more effective.
Train powerful AI models on your data to understand customer behavior and preferences.
Leverage cutting-edge algorithms to generate personalized content, recommendations, and interactions.
Integrate seamlessly with your existing systems for a unified customer experience.
Benefit from our team of AI specialists to design and implement a tailored Generative AI solution.
We collaborated with the Vassar team on our first Interactivity project using GenAI. We were impressed by their expertise and the speed with which they implemented such an innovative and transformative solution. We are thrilled with the results and look forward to future collaborations.
Vassar Digital have been a key partner for Virifides for several years. Their technology and business insight, and innovative approach to developing solutions that deliver real value have been an integral part of our journey and success to date. AI can be a tantalizing opportunity for businesses, but one that is hard to deliver sustainable business benefit from without harnessing the right understanding and skills. We have found Prasad, and the team at Vassar Digital, not only the ideal partners to help us navigate this critical technology, but also as a partner we can trust implicitly.
Vassar has been our trusted partner in helping us develop our AI powered personalized communication solution to improve payment outcomes. We are very happy with their experience and commitment to deliver a solution at scale. Looking forward to continued success
Vassar Digital brings the human touch to customer service with its Generative AI services.
Customer satisfaction is enhanced when simple direct phrases and questions can be immediately understood and a response provided to customers in a hurry for answers with little patience selecting a range of numbers to pinpoint a request. Chat with a bot that responds to and understands the need for efficiency and accuracy. Break through the clutter and confusion surrounding Generative AI by working with Vassar. They have proven solutions which add the human touch to the future.
