Scale service, enhance efficiency, and drive loyalty without burning out your support teams.
Customer Service teams are overloaded with repetitive inquiries like “Where’s my order?”, “Is this in stock?”, and “How do I return this?”, thus overwhelming agents daily, causing delays and inconsistent experiences.
Disconnected systems slow down resolution times. Customer data is spread across ERPs, CRMs, eCommerce platforms, and WMS systems, which forces manual lookups and copy-paste workflows.
Managing exceptions like damaged items, trade program signups, and return eligibility takes valuable time and often frustrates customers.
Lack of visibility into product availability makes support teams struggle to keep up with live inventory updates, backorders, or suggesting alternatives, thus hurting conversion and trust.
Our AI-powered chat and email bots respond instantly to 80–90% of Tier 1 queries. Integrated with systems like Shopify and NetSuite, they deliver fast, accurate, and human-like answers across channels.
Our agentic workflows connect directly to your tech stack (Shopify, NetSuite, etc.), enabling real-time data retrieval and intelligent actions like order lookups, returns validation, and more—all without human intervention.
AI automates return checks, damage workflows (with image uploads), and trade validations. Non-standard cases are escalated to agents with full context, so humans only focus on what truly matters.
Our bots check product availability across your inventory and systems in real time, offer backorder info, and suggest similar items to avoid lost sales and disappointed customers.
Train powerful AI models on your data to understand customer behavior and preferences.
Leverage cutting-edge algorithms to generate personalized content, recommendations, and interactions.
Integrate seamlessly with your existing systems for a unified customer experience.
Benefit from our team of AI specialists to design and implement a tailored Generative AI solution.
We collaborated with the Vassar team on our first Interactivity project using GenAI. We were impressed by their expertise and the speed with which they implemented such an innovative and transformative solution. We are thrilled with the results and look forward to future collaborations.
Vassar Digital have been a key partner for Virifides for several years. Their technology and business insight, and innovative approach to developing solutions that deliver real value have been an integral part of our journey and success to date. AI can be a tantalizing opportunity for businesses, but one that is hard to deliver sustainable business benefit from without harnessing the right understanding and skills. We have found Prasad, and the team at Vassar Digital, not only the ideal partners to help us navigate this critical technology, but also as a partner we can trust implicitly.
Vassar has been our trusted partner in helping us develop our AI powered personalized communication solution to improve payment outcomes. We are very happy with their experience and commitment to deliver a solution at scale. Looking forward to continued success
Vassar Digital brings the human touch to customer service with its Generative AI services.
Customer satisfaction is enhanced when simple direct phrases and questions can be immediately understood and a response provided to customers in a hurry for answers with little patience selecting a range of numbers to pinpoint a request. Chat with a bot that responds to and understands the need for efficiency and accuracy. Break through the clutter and confusion surrounding Generative AI by working with Vassar. They have proven solutions which add the human touch to the future.
