Cutting-Edge Solutions Powering Unmatched Customer Engagement
In the modern business landscape, effective customer interaction is the cornerstone of success. At Connected Enterprise, we harness the power of advanced technology to transform the way businesses engage with their customers. Our platform is designed to deliver seamless, efficient, and personalized support experiences.
Connected Enterprise boasts a multitude of communication channels, including phone, email, chat, and messenger. This comprehensive selection caters to diverse user preferences, ensuring flexibility and convenience. Our platform also integrates advanced speech-to-text, text-to-speech, and language translation capabilities, facilitating seamless communication across languages and formats.
At the heart of Connected Enterprise lies a vast knowledge base sourced from a myriad of enterprise documents, PDFs, images, videos, databases, websites, and cloud drives. Powered by GenAI, our platform leverages this wealth of information to provide users with accurate and insightful assistance. With GenAI at the helm, rest assured that our AI-powered solutions are grounded in real data and do not succumb to hallucination.
Connected Enterprise offers unparalleled flexibility in its integration with Language Model Platforms (LLMs). Whether you prefer established LLMs such as ChatGPT and Gemini or opt for open-source models like Llama2, Mistral, and Hugging Face, our platform accommodates your preferences and adapts to your specific needs.
Our platform features a sophisticated rules engine equipped with an inbuilt triage layer. This layer enables personalized handling of inbound requests based on various factors such as customer tier, request intent, geography, and sentiment. Choose from three response modes:
Connected Enterprise thrives on continuous improvement, with our models learning and evolving based on user feedback. This ensures that our knowledge base remains up-to-date and finely-tuned, delivering unparalleled accuracy and relevance with every interaction.
Our commitment to technological excellence ensures that Connected Enterprise stays at the forefront of customer service innovation. By integrating advanced AI capabilities with flexible and user-friendly features, we empower businesses to provide superior customer experiences and drive meaningful engagement.
We collaborated with the Vassar team on our first Interactivity project using GenAI. We were impressed by their expertise and the speed with which they implemented such an innovative and transformative solution. We are thrilled with the results and look forward to future collaborations.
Vassar Digital have been a key partner for Virifides for several years. Their technology and business insight, and innovative approach to developing solutions that deliver real value have been an integral part of our journey and success to date. AI can be a tantalizing opportunity for businesses, but one that is hard to deliver sustainable business benefit from without harnessing the right understanding and skills. We have found Prasad, and the team at Vassar Digital, not only the ideal partners to help us navigate this critical technology, but also as a partner we can trust implicitly.
Vassar has been our trusted partner in helping us develop our AI powered personalized communication solution to improve payment outcomes. We are very happy with their experience and commitment to deliver a solution at scale. Looking forward to continued success
Vassar Digital brings the human touch to customer service with its Generative AI services.
Customer satisfaction is enhanced when simple direct phrases and questions can be immediately understood and a response provided to customers in a hurry for answers with little patience selecting a range of numbers to pinpoint a request. Chat with a bot that responds to and understands the need for efficiency and accuracy. Break through the clutter and confusion surrounding Generative AI by working with Vassar. They have proven solutions which add the human touch to the future.
